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Frequently Asked Questions (FAQ)

1. What products are available on EG Basket?


EG Basket is your one-stop online store for a wide range of products including car accessories, skincare and beauty creams, sports items, and much more.

2. Do you offer returns or exchanges?


Yes, we offer a 3-day return policy on most items. If you’re not satisfied with your purchase, you can request a return within 3 days of delivery. Please ensure the product is unused and in original packaging.

3. How do I initiate a return?


To start a return, please email us at support@egbasket.com with your order ID, reason for return, and product details. Our support team will guide you through the process.

4. How can I track my order?


Once your order is shipped, you will receive a tracking link via email or SMS. You can use that link to monitor the status of your delivery.

5. How long does delivery take?


Delivery typically takes 3 to 7 business days, depending on your location. Remote areas may take slightly longer.

6. What if I receive a damaged or incorrect product?


We sincerely apologize for the inconvenience. Please contact us immediately at support@egbasket.com with photos of the item, and we will arrange a replacement or refund as per our return policy.

7. How can I contact customer support?


You can reach us via email at support@egbasket.com for any queries, complaints, or support requests. We aim to respond within 24–48 hours.